$30.00 | 2 hours

Alcohol & Drug Testing Driver Awareness Training

DRIVER/DOT • Regulations covered: 49 CFR §382.601(b) • Topics covered include: o Prohibitions of Alcohol and Drug use o Safety-Sensitive Functions o Pre-Employment, Post-Accident, Random, Return-to-duty, and Reasonable Suspicion Testing o Refusal to Test o Alcohol and Drug Testing Procedures o Consequences of Violating the Prohibitions • Intended Audience: All drivers carrying a CDL The potential physical and financial consequences of alcohol misuse and drug abuse are all too real. This training course clearly and concisely presents information to help keep drivers safe by highlighting the 11 key areas DOT requires you to cover.

0.33 hours

OP-100: Opportunity PLUS - The Art of Earning More with Every Visit

Do you want to work less and earn more? How about having less stress, while still maintaining a healthy bottom line? A fantastic way to do this with very little additional effort or investment is to simply make homeowners aware of the many accessory and up-sell options available to them to improve their comfort and health & safety and to reduce their utility bills. Opportunity Plus is a Johnstone program for contractors who want to capitalize on this huge untapped revenue stream. It combines carefully select products, selling tools, and simple conversation techniques virtually guaranteed to boost your profitability. This course overviews Opportunity Plus and explores the art and science behind it. We’ll also overview the types of courses in the series so you know what you will gain by investing valuable time in building your skills.

$29.95 | 1 hour

Street Fighter Series - Session 1: Proven Knockout Steps to Build Your 1st Quarter Strategy RECORDED

With this introduction to the Street Fighter Series for Contractors we jump right in swinging, just like a Street Fight! This session delves into the competitive landscape and some hard facts; like how many contractors don’t begin hitting their “Break-Even” until somewhere around the month of December. We offer strategies for conserving cash, funding marketing & referral programs and for clarifying everyone’s role in the company to ensure profitability. The harsh realities of today’s economic issues are explained, along with some great solutions to help you turn the knowledge of those harsh realities into a competitive advantage.

$29.95 | 1 hour

Street Fighter Series - Session 2: Simple, Respectful, Informative In-home Selling RECORDED

The quickest way to increase your sales is to improve your in-home selling skills. This second session in the Street Fighter Series covers “Simple, Respectful, Informative In-home Selling.” During this session, our expert covers the changing realities of consumer buying habits, and how to ensure that the first person answering the phone at your business sets the stage for the consumer’s buying experience. We also discuss how to effectively educate, inform and offer consumers the right products to solve their particular problems, and how to offer accessories and add-on items that set you apart from your competition. Everything in this session is designed to help you to immediately start increasing sales, maximizing profits, and winning high-quality customer referrals.

$29.95 | 1 hour

Street Fighter Series - Session 3: Offering a Price Point Alternative RECORDED

Today’s consumers expect choices! They have choices with every product they buy, so why not HVAC? In this session, “Offering a Price Point Alternative”, we explain the “Goldilocks” theory, the critical role of financing alternatives, and show you how Good-Better-Best offerings can increase your sales and raise your profits. Want to earn even more? How about adding a fourth option: “Fantastic”? We’ll show you how Good-Better-Best-Fantastic works and what it will mean to your bottom line. Then we walk you through some practical examples and some simple steps to implement “Offering a Price Point Alternative” in your business.

$29.95 | 1 hour

Street Fighter Series - Session 4: Making Sure You Sell Something Every Time RECORDED

With consumers more reluctant than ever to part with their hard-earned cash, you need to find new ways to compete. In this session, “Making Sure You Sell SOMETHING Every Time”, you’ll learn three powerful strategies to differentiate yourself from your competitors. We’ll review why it’s important to offer customers multiple Good-Better-Best bundles, and when you should “unbundle” your proposal. We’ll also discuss how adopting a philosophy of Lifetime System Enhancement in your business can dramatically impact your bottom line. You’ll leave this session with some practical implementation steps to use in your business to make sure you sell something every time and earn higher margins for your efforts.

$29.95 | 1 hour

Street Fighter Series - Session 5: Offering Accessory & Add-on Sales RECORDED

If ever there was a “magic bullet” that could rapidly increase your profit margin, this is it! In the “Offering Accessory and Add-On Items” session, you will learn how accessory sales can mean serious profitability for your business. We’ll review how you can involve everyone in your company in the process and how to adopt an offer, educate and inform method to help increase your net profit dollars with every customer interaction. We’ll also cover how to create and manage a compelling spiff program for your team to reward their efforts and dramatically boost your bottom line.

$29.95 | 1 hour

Street Fighter Series - Session 6: Annuity Sales - The Gift That Keeps On Giving RECORDED

An “Annuity Sales Plan” can help increase your future probability of recurring revenue and in this module “Annuity Sales – The Gift That Keeps On Giving”, we will walk you through understanding the profit potential of recurring revenue and how to create a product offering within your organization to support the endeavor. Lastly we will teach you the steps you need to take to manage the process. Successfully paving the way to recurring revenue is beneficial to any business and in an uncertain economy, is a critical advantage to have over your competition.

$29.95 | 1 hour

Street Fighter Series - Session 7: Service - Driving Maintenance RECORDED

In this “Service – Driving Maintenance” module you will learn the bottom- line reasons why you want to turn your customers into your clients, why that is important and what’s more, the long-term profitability of a strong service and referral program. The market is riddled with maintenance contracts and service agreements, yet not many are well executed – or profitable! Any maintenance program that you have in place should be profitable, manageable and in-line with your good-better-best product offering. We will help you understand how everyone can have a role in this at your company and how to build value in the maintenance program over time.

$29.95 | 1 hour

Street Fighter Series - Session 8: Service - Becoming a Detective for Billing Errors and Referral Opps. RECORDED

Did you know that dealers across the country miss an average of $85-$100 in billing on every service ticket?! Nobody wants to pour money down the drain! In this module “Service – Becoming a Detective for Billing Errors and Referral Opportunities” we will dive into how to identify common billing errors and capitalize on referral opportunities. This is critical in ensuring that you are not only as profitable as you can be, but if you are losing money, creating a plan and implementing the steps to stop losing money! Finally, we’ll give you tools to develop a successful referral program, and help you create a high impact follow-up plan.